Terms and Conditions for Ealing Man And Van
These Terms and Conditions set out the basis on which Ealing Man And Van provides removal, transport, loading, unloading, and related man and van services. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, and any agreed special instructions. The purpose of this page is to explain the service rules clearly and fairly, so that both the customer and the service provider understand what is included, what is excluded, and how each party’s responsibilities are managed.
In these terms, references to “we”, “us”, and “our” mean the provider of the man and van service, and references to “you” or “the customer” mean the person making the booking, the person paying for the service, and anyone acting on their behalf. If the booking is made for a business, partnership, landlord, agent, or other organisation, the person placing the booking confirms that they have authority to do so and that they accept these terms on behalf of that entity. These terms are intended to apply to ordinary transport and moving work and should be read together with any specific service agreement if one has been issued.
We reserve the right to update or revise these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or by a regulatory authority. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply. Headings are provided for convenience only and do not affect interpretation.
Booking process begins when you request a quote or confirm your requirements. All quotations are based on the information supplied by you, including the collection and delivery addresses, access conditions, estimated load size, type of items, and any special handling requirements. A quote may be provided as an estimate or as a fixed price, depending on the completeness of the information available at the time. If the details change after the quote is given, we may revise the price, timing, vehicle size, crew requirements, or service scope.
To complete a booking, you must provide accurate and complete information about the job. This includes the nature of the goods, whether any items are heavy, awkward, fragile, valuable, or requiring dismantling, and whether parking, stairs, lifts, or access restrictions may affect the job. You must also tell us about any items that may be subject to special regulation, including hazardous substances, controlled waste, perishables, or goods requiring permits. A booking is only confirmed once we have accepted it, and if a deposit or advance payment is requested, the booking may remain provisional until that payment has cleared.
The customer is responsible for ensuring that all premises are ready for the agreed time. That means goods should be packed unless packing has been agreed as part of the service, access should be available, and any necessary permissions from landlords, managing agents, site managers, or parking authorities should be obtained in advance. Ealing man and van bookings may involve timed slots, but all times are estimates unless expressly stated otherwise. Traffic, weather, delays caused by third parties, and issues with access may affect arrival and completion times.
The service is provided on the basis of the information supplied at the time of booking. If the actual work differs materially from what was described, we may refuse to carry out all or part of the job, charge an additional amount, or re-schedule the service if necessary. This may apply where the load is larger than stated, items require more labour than expected, or access conditions are significantly more difficult. Any change to the booking should be agreed in writing or recorded in the booking confirmation where possible.
Payments must be made in accordance with the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due on completion of the service. For some bookings, we may require a deposit, part-payment, or full advance payment. Accepted methods of payment may include bank transfer, card payment, or other methods made available at the time of booking. If payment is made by bank transfer, funds must clear before the service begins unless we agree otherwise. Prices may be quoted inclusive or exclusive of VAT depending on our status and the applicable booking terms.
If extra time, extra mileage, additional labour, waiting time, parking charges, congestion charges, tolls, storage, or disposal costs are incurred because of circumstances outside our control or because the job differs from the description supplied, you agree that these may be added to the final invoice. We will normally explain the reason for any additional charge where practicable. Failure to pay sums due on time may result in suspension of future bookings, recovery action, and the addition of lawful administrative, interest, or collection charges where permitted.
Cancellations should be made as soon as possible if you no longer require the service. If you cancel after the booking has been confirmed, cancellation charges may apply depending on how much notice is given and whether work has already started. If the team has been dispatched, if loading has begun, or if we have incurred costs in preparation for your booking, you may be charged for the time, mileage, staff, vehicle, and any third-party expenses already committed. Any deposit paid may be non-refundable where stated at the time of booking.
We may cancel or reschedule a booking where circumstances make performance impractical or unsafe, including severe weather, road closures, vehicle breakdown, staff illness, unsafe access, unpaid balances, or failure by the customer to comply with these terms. In such cases, we will aim to give notice where reasonable and to offer an alternative slot if available. We are not liable for indirect losses caused by cancellation or rescheduling, provided the cancellation was due to circumstances beyond our reasonable control or the customer’s breach of these terms.
If you are a consumer and a booking was made entirely by distance communication, any statutory cancellation rights that apply under consumer law may still exist, but these rights may be limited or excluded where the service has already begun with your express consent or where the service is time-specific and falls within a recognised exemption. Nothing in these terms is intended to remove rights that cannot lawfully be excluded.
Liability is limited in accordance with these terms and the law. We will take reasonable care in handling goods and carrying out the service, but you remain responsible for ensuring that items are appropriately packed, labelled, and protected unless we have agreed to pack or prepare them. We are not responsible for damage arising from defective packaging, pre-existing faults, hidden defects, unsuitable item construction, or circumstances where an item cannot safely be moved without specialist equipment that was not requested or disclosed in advance.
Our responsibility for loss or damage to items is limited to direct loss caused by our proven negligence. We do not accept responsibility for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. If an item is damaged or lost, you must notify us as soon as reasonably possible and provide sufficient details to allow investigation. Any claim may be subject to evidence of value, proof of ownership, and proof of the condition of the item before the move.
Ealing man and van service vehicles may transport a range of household and commercial goods, but certain items are excluded unless specifically agreed in advance. Excluded items may include cash, jewellery, precious metals, passports, deeds, irreplaceable documents, live animals, firearms, illegal goods, and hazardous substances. You must not load prohibited items without prior written agreement. If such items are concealed within boxes or mixed with other goods, you remain responsible for any loss, damage, fines, or delays caused by their inclusion.
Waste regulations are an important part of our service rules. Where the job includes disposal, clearance, or removal of unwanted items, the customer must be honest about what is being removed and must not include hazardous, contaminated, or illegal waste unless we have expressly agreed to handle it and are legally permitted to do so. Waste must be described accurately so that the correct vehicle, labour, and disposal route can be arranged. We will only transport and dispose of waste in a lawful manner and may refuse any load that appears to breach environmental, transport, or safety rules.
You confirm that any waste you ask us to remove belongs to you or that you have lawful authority to arrange its removal. If waste includes electrical items, mattresses, upholstered furniture, construction debris, garden waste, or mixed materials, additional handling and disposal requirements may apply. Where applicable, we may need to separate waste types, retain records, or use authorised waste facilities. You agree to provide any information needed for compliance, including details of origin, quantity, and composition of waste, where reasonably required.
We comply with UK waste handling obligations and may refuse to transport material that would place us in breach of environmental law, duty of care requirements, or licensing rules. If you misdescribe waste, conceal prohibited items, or request disposal contrary to law, you will be responsible for all resulting costs, penalties, claims, clean-up charges, and enforcement action. Any dumping, fly-tipping, illegal disposal, or transfer of waste without proper authority is strictly prohibited. If requested by law or a regulator, records may be kept and shared as required.
Customers must provide safe access to the premises and ensure that the items can be moved without undue risk. If access is restricted by parking limitations, narrow stairways, broken lifts, low ceilings, locked gates, or similar obstacles, you must notify us before the booking so we can decide whether additional staff, equipment, or time is needed. The team may decline to move items where doing so would create a risk to people, property, or the vehicle. We may also stop work if conditions become unsafe during the job.
Where dismantling or reassembly is requested, we will only undertake it if it is reasonably safe and appropriate to do so. We are not responsible for hidden wiring, fragile fixings, prior damage, or age-related weakness in furniture, appliances, or fittings. If you ask us to move items that are especially heavy, valuable, or fragile, you should tell us in advance so that the correct precautions can be taken. It remains your duty to ensure that any contents are removed from furniture, appliances, or containers before movement unless otherwise agreed.
Insurance may be held by us in relation to the service, but any insurance cover is subject to its own policy terms, exclusions, limits, and conditions. The existence of insurance does not increase our liability beyond what is stated in these terms. If you require additional cover for high-value items or specialist work, you should discuss this before confirming the booking. Any claim under insurance may require prompt notice, documentation, and cooperation with the claims process.
Termination and refusal of service may occur if you breach these terms, provide false information, fail to pay, create unsafe conditions, or behave abusively toward staff. We may refuse to begin or continue work where a breach of law, safety requirement, or reasonable operational instruction is involved. If service is terminated due to your breach, you may still be charged for work performed, travel time, and any committed costs. Nothing in this clause affects statutory rights or remedies available to either party under applicable law.
These terms are governed by the laws of England and Wales, and any dispute or claim arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law requires otherwise. If any disagreement arises, both parties should first try to resolve the matter in good faith and with reasonable evidence before starting formal proceedings. This approach supports a fair and practical resolution process for man and van services of this kind.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Ealing Man And Van. If you do not agree with any part of these terms, you should not confirm the booking or allow the service to proceed. These terms are intended to protect both parties and to ensure that every man and van booking is handled lawfully, transparently, and with reasonable care.