Ealing Man and Van Privacy Policy

This Privacy Policy explains how Ealing Man and Van collects, uses, stores and shares personal data when providing man and van, removal and related services. It applies to all Ealing Man and Van customers and prospective customers in our service area, including individuals, households and business clients.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who this Privacy Policy applies to

This Privacy Policy applies to all customers and potential customers of Ealing Man and Van in our operating area, as well as visitors who contact us to request quotations, availability or general information about our services. It also applies to individuals whose personal data may be provided to us by our customers, such as recipients at delivery addresses or contact persons at business premises.

Personal data we collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:

Identification and contact details, such as your name, address, service address, billing address, basic description of property access, and general location information needed for scheduling and logistics. Contact details such as your mobile or landline number and any email address you choose to provide.

Service and booking information, such as dates and times of moves or collections, inventory lists you provide for quotations, access instructions, parking or loading notes, and any special handling requirements.

Payment-related information, such as confirmation that payment has been received and the chosen payment method. We do not store full card details when third-party payment processors are used, but we may receive partial information such as the last digits of a card and transaction references.

Communication records, such as notes of your enquiries, messages you send to us, and any feedback or complaints you provide. Where you contact us by telephone or online messaging platforms, we may keep records of what was discussed to manage your booking and improve our services.

Website and usage data, where relevant, such as basic technical data about how you accessed our website, general device information and pages visited. This may include internet protocol addresses and general location based on your device. Any cookies or similar technologies used will be limited to what is necessary to operate and improve our services in line with applicable law.

How we collect your data

We collect personal data directly from you when you contact us by phone or online, when you request a quote, when you confirm a booking, and while we provide services. We may also receive personal data indirectly, for example where another person books a service on your behalf and provides your contact details or delivery address.

Lawful bases for processing your data

We rely on the following lawful bases under data protection law to process your personal data:

Contract performance and steps taken at your request prior to entering into a contract. We use this basis to process data needed to provide quotations, confirm bookings, carry out removals, deliveries and other man and van services, and handle payments.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and your interests and fundamental rights do not override those interests. This includes managing our business operations, improving services, safeguarding our property and vehicles, and handling routine queries or minor disputes.

Legal obligations. We process some data to comply with legal and regulatory requirements, such as record-keeping for tax and accounting, and responding to lawful requests from authorities.

Consent. In limited cases we may rely on your consent, for example if we send certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use the personal data described above for the following purposes:

To provide quotations, arrange and manage bookings, plan routes and ensure that we can safely access your property or premises.

To deliver the services you have requested, including moving, transporting, loading and unloading items and coordinating drop-off locations.

To communicate with you about your booking, including confirmations, reminders, changes to arrangements, and queries on the day of service.

To process payments, issue invoices or receipts, and maintain accounting and tax records.

To improve and develop our services, for example through analysis of typical jobs, prices and feedback.

To handle comments, complaints or disputes and to protect our legal rights, including the recovery of fees owed.

To comply with our legal and regulatory obligations.

Data sharing and processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy, and they are contractually required to protect your data.

Typical categories of processors may include payment service providers that handle card or electronic payments, providers of accounting or invoicing systems, providers of communication tools used to coordinate bookings, and information technology and hosting providers that store or back up our records.

We may also share personal data with independent professional advisers such as accountants or legal advisers where reasonably required, and with law enforcement agencies or regulatory bodies where we are legally obliged to do so.

We do not sell your personal data to third parties.

International transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent legal mechanisms that ensure a similar level of protection for your data.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including the satisfaction of any legal, accounting or reporting requirements.

In general, booking and service records, together with associated contact details and payment confirmations, are kept for a period that enables us to respond to any queries, manage potential legal claims and meet our tax and accounting obligations. After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, restricted access to records, and appropriate training and guidance for staff and contractors who handle personal data.

Your data protection rights

You have several rights in relation to the personal data we hold about you, subject to certain legal limitations and exemptions:

Right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we are not required to keep it for legal reasons.

Right to restriction of processing. You can ask us to limit the way we use your data in certain situations, for example while we are checking its accuracy or dealing with an objection.

Right to object. You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights or the processing is needed for legal claims.

Right to data portability. Where we process your personal data by automated means and on the basis of your consent or a contract with you, you may request that we provide your data in a structured, commonly used and machine-readable format, or that we transfer it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe that your rights have been infringed.

Children

Our services are directed at adults and business clients. We do not knowingly collect personal data relating to children, and any such data provided to us will be handled in accordance with this Privacy Policy and applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updated version will apply to all current and future customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use your personal data.



  • Looking to arrange
    Looking to arrange
    small removal?
    Do it with us!
    BOOK NOW

The best rates and top quality Ealing man and van – it’s a no brainer!

The reason why we’ve been so successful over the years and have continued to flourish in this highly competitive industry is because we know what our customers want from a removal company. The removal industry is saturated but we continue to draw in customers because we have consistently provided our customers with a first class, hassle free and affordable Ealing man and van service. So if you are thinking of hiring our team, give us a call. Every one of our services will provide you with fantastic value for money, so let us take the stress out of your removal experience.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Ealing Man and Van Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 8 Ritz Parade
Postal code: W5 3RA
City: London
Country: United Kingdom

Latitude: 51.5292200 Longitude: -0.2908460
E-mail:
[email protected]

Web:
Description: Our professional man and van company in Ealing, W5 is only too pleased to help people move fast and hassle-free. Just give us a ring next time you move!
Back To Top