Ealing Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Ealing Man and Van provides removal, transport, and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person or business requesting and paying for the services.

Company means Ealing Man and Van, the provider of the services.

Services means removal, man and van, transport, loading, unloading, and any related services agreed between the Client and the Company.

Goods means the items being moved, transported, or handled by the Company as part of the Services.

Booking means the confirmed request for Services, including agreed date, time, pricing, and scope of work.

2. Scope of Services

The Company provides man and van and removal services, including but not limited to domestic and commercial moves, item collection and delivery, and related loading and unloading assistance. The precise scope of each job will be agreed at the time of Booking based on the information supplied by the Client.

Any services that are not expressly agreed at the time of Booking, including additional labour, extra stops, waiting time, packing, dismantling, or reassembly, may incur additional charges and will be provided only if the Company has capacity to do so.

3. Booking Process

3.1 A Booking is made when the Company confirms acceptance of a service request and provides details of the agreed date, time, vehicle type, approximate duration, and price structure. Bookings may be made by any accepted communication method as indicated by the Company from time to time.

3.2 The Client is responsible for providing accurate and complete information at the time of Booking, including but not limited to:

a) Full collection and delivery addresses.

b) Access details at each address, such as floor level, lifts, parking restrictions, and distance to the property.

d) Any particularly heavy, fragile, or unusual items.

3.3 The Company will base its quotation and allocation of time, staff, and vehicles on the information supplied by the Client. If the information proves inaccurate or incomplete, the Company reserves the right to adjust pricing, use additional vehicles or staff, or, where necessary, decline to complete the work.

3.4 All Bookings are subject to availability. The Company does not guarantee availability until the Booking has been confirmed.

4. Quotations and Pricing

4.1 Quotations may be provided as hourly rates, fixed prices, or a combination of both, depending on the nature of the job. Any quotation will set out the basis of the charge.

4.2 Quotations are based on normal access conditions, reasonable loading and unloading times, and the assumption that the work can be completed in one continuous visit.

4.3 Unless expressly stated otherwise, quotations do not include:

a) Parking fees, congestion charges, tolls, or similar costs.

b) Additional labour or time required due to inaccurate information or unforeseen access issues.

c) Packing materials or packing services.

d) Dismantling or reassembling furniture.

4.4 The Company reserves the right to revise a quotation or apply additional charges where:

a) The Client has supplied incorrect or incomplete information.

b) Access is substantially more difficult than described.

c) There are unexpected delays outside the Company’s control.

d) The volume or weight of Goods exceeds that originally declared.

5. Payments

5.1 The Company will confirm the applicable payment terms at the time of Booking. Payment may be required in full or in part in advance, or on completion of the Services, depending on the type of job.

5.2 The Company accepts the methods of payment that it specifies from time to time. The Client is responsible for ensuring that payment can be completed using the chosen method.

5.3 Where a deposit is required, it is payable at the time of Booking and is non-refundable except as stated in these Terms and Conditions or where the Company cancels the Booking without offering a reasonable alternative.

5.4 For hourly rate jobs, charges will begin from the agreed arrival time or from the time the Company arrives at the pickup location, whichever is later, and will continue until the completion of unloading at the final destination, subject to any minimum charges stated at the time of Booking.

5.5 If payment is not made when due, the Company may refuse to commence or continue the Services and may retain possession of Goods until payment is received in full. The Company may charge interest or late payment fees in accordance with applicable law.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a Booking, the Client must notify the Company as early as reasonably possible.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:

a) Cancellations notified more than 48 hours before the scheduled start time may be made without charge, other than any non-refundable deposit.

b) Cancellations notified between 24 and 48 hours before the scheduled start time may be subject to a charge of up to 50 percent of the quoted price.

c) Cancellations notified less than 24 hours before the scheduled start time may be charged at up to 100 percent of the quoted price.

6.3 Requests to change the date, time, or scope of the Services will be accommodated where possible but are subject to availability and may result in revised pricing or additional charges. A change may, at the Company’s discretion, be treated as a cancellation and re-booking.

6.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, accidents, road closures, or safety concerns. In such cases, the Company will seek to offer a suitable alternative date or time, or a refund of any payments made for Services not carried out.

7. Client Obligations

7.1 The Client must ensure that:

a) The premises are accessible and safe for the Company’s staff and vehicles.

b) Suitable parking is available, and any necessary permits have been arranged.

c) Goods are properly packed and prepared for transport, unless a packing service has been expressly agreed.

d) All items to be moved are clearly identified.

e) A responsible person is present at the collection and delivery addresses to guide the Company and sign any relevant documentation.

7.2 The Client must not request the Company to transport any items that are unlawful, dangerous, prohibited, or that may cause harm to persons, property, or the environment. This includes but is not limited to explosives, flammable liquids, hazardous chemicals, illegal goods, or items that exceed safe lifting or transport limits.

7.3 The Client is responsible for securing valuable or sensitive items such as money, jewellery, important documents, or electronic data. These should not be packed with general Goods unless specifically agreed, and the Company accepts no liability for such items unless expressly stated in writing before the start of the Services.

8. Liability and Insurance

8.1 The Company will take reasonable care in handling and transporting Goods. However, the Client acknowledges that minor marks, scuffs, or wear can occur in the course of removals, particularly where access is tight or Goods are not adequately protected by the Client.

8.2 The Company’s liability for loss of or damage to Goods, where such loss or damage is caused by the Company’s negligence or breach of contract, will be limited to a reasonable value having regard to the condition and age of the Goods and the price paid for the Services. The Company will not be liable for any loss or damage arising from:

a) Inadequate or improper packing by the Client.

b) Pre-existing damage, wear, or defects.

c) Handling of items against the Company’s advice where the Client insists on proceeding.

d) Dismantling or reassembly carried out at the Client’s request using existing or incompatible fittings.

e) Atmospheric conditions, damp, or changes in temperature that are beyond the Company’s control.

8.3 The Company will not be liable for indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity, arising in connection with the Services, even if such loss was foreseeable.

8.4 If the Client considers the standard limitations of liability insufficient, the Client is responsible for arranging additional insurance cover for Goods in transit or storage.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within seven days of the completion of the Services. The Client must provide reasonable evidence of the loss or damage and cooperate with the Company’s investigation.

9. Delays and Access Issues

9.1 The Company will use reasonable endeavours to arrive at the agreed time and to complete the Services within any estimated time frame. However, all times are estimates only and are not guaranteed.

9.2 The Company will not be liable for delays or failure to perform the Services where such delay or failure is caused by events beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, extreme weather, or delays caused by the Client or third parties.

9.3 Where delays arise due to access issues, waiting for keys, or other matters within the Client’s control, the Company reserves the right to charge for additional time at the agreed hourly rate or a reasonable additional fee for fixed-price jobs.

10. Parking, Fines, and Charges

10.1 The Client is responsible for arranging suitable parking for the Company’s vehicles at all relevant locations and for covering any parking fees, permits, or related charges.

10.2 If the Company incurs parking fines, congestion charges, tolls, or penalties as a direct result of carrying out the Services, and these could not reasonably have been avoided, the Client will be responsible for reimbursing the Company for such costs.

11. Waste, Disposal, and Prohibited Items

11.1 The Company operates in compliance with applicable waste and environmental regulations. The Company is not a general waste carrier and will only remove items for disposal where this has been specifically agreed as part of the Services and where the Company holds the appropriate authorisation.

11.2 The Client must not ask the Company to dispose of hazardous, illegal, or regulated waste, including but not limited to chemicals, paint, oils, gas cylinders, clinical waste, asbestos, or electrical items that require specific disposal routes.

11.3 Where removal of unwanted items is agreed, the Company will dispose of them via lawful channels such as recycling facilities, reuse schemes, or authorised waste sites, and the Client may be charged disposal fees reflecting the nature and volume of the items.

11.4 If the Client presents items for disposal that are found to be prohibited or hazardous, the Company may refuse to remove them and may charge a reasonable attendance or handling fee for the time and resources already committed.

12. Complaints

12.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the matter with the Company as soon as possible so that it can be addressed promptly.

12.2 The Company will investigate complaints in a fair and timely manner and will aim to provide a response within a reasonable period. The Client agrees to cooperate by providing relevant information and evidence where requested.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information about the Client only as necessary to arrange and provide the Services, to process payments, to manage bookings, and to comply with legal obligations.

13.2 The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will retain such data only for as long as necessary for the purposes for which it was collected or as required by law.

14. Subcontracting

14.1 The Company may, at its discretion, use subcontractors or third-party providers to carry out all or part of the Services. The Company will remain responsible for the performance of the Services where subcontractors are used, subject to the limitations of liability set out in these Terms and Conditions.

15. Variation of Terms

15.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of a Booking will apply to that Booking.

15.2 Any changes to these Terms and Conditions will not affect existing Bookings that have already been confirmed unless changes are required by law or regulatory guidance.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, arrangements, or representations, whether oral or written.

18.2 No variation of these Terms and Conditions shall be effective unless expressly agreed in writing by the Company.



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The best rates and top quality Ealing man and van – it’s a no brainer!

The reason why we’ve been so successful over the years and have continued to flourish in this highly competitive industry is because we know what our customers want from a removal company. The removal industry is saturated but we continue to draw in customers because we have consistently provided our customers with a first class, hassle free and affordable Ealing man and van service. So if you are thinking of hiring our team, give us a call. Every one of our services will provide you with fantastic value for money, so let us take the stress out of your removal experience.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Ealing Man and Van Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 8 Ritz Parade
Postal code: W5 3RA
City: London
Country: United Kingdom

Latitude: 51.5292200 Longitude: -0.2908460
E-mail:
[email protected]

Web:
Description: Our professional man and van company in Ealing, W5 is only too pleased to help people move fast and hassle-free. Just give us a ring next time you move!
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